Last Updated: March 27, 2025
At Pickbro, we are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) and Belgian data protection laws. This Privacy Policy explains how Pickbro, a company registered in Belgium under company number [Your Company Number], with its registered office at [Your Address], [Your City], Belgium ("Pickbro", "we", "us", or "our"), collects, uses, and safeguards your data when you use our services. By using Pickbro, you agree to the terms outlined in this policy.
Pickbro is the data controller responsible for the processing of your personal data. For any questions or concerns about your data, you can contact our Data Protection Officer (DPO) at:
We may collect the following types of information:
Name, email address, phone number, billing information, and VAT number (if applicable).
Information about how you interact with our application, such as IP address, browser type, device information, and pages visited.
Details about your orders, including product information, shipping addresses, and payment details.
Data collected through cookies and similar technologies (see Section 7 for details).
We process your personal data based on the following legal grounds under GDPR:
To fulfill our contractual obligations to you, such as providing the services you have subscribed to (e.g., order processing, route optimization).
For certain activities, such as sending marketing communications or using non-essential cookies, where you have given explicit consent.
To improve our services, analyze usage trends, and ensure the security of our platform, where our legitimate interests do not override your rights.
To comply with legal requirements, such as tax or accounting obligations under Belgian law.
We use your data for the following purposes:
We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. These measures include encryption (e.g., SSL/TLS for data transmission), secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device. We use the following types of cookies:
As an EU resident, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal obligations.
Request that we limit the processing of your data.
Request a copy of your data in a machine-readable format.
Object to processing based on legitimate interests.
To exercise these rights, please contact us at privacy@pickbro.com. We will respond to your request within one month, as required by GDPR.
If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority:
As a Belgian company, we primarily process your data within the European Economic Area (EEA). However, some of our service providers (e.g., cloud hosting, analytics) may be located outside the EEA, such as in the United States. When transferring data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data in accordance with GDPR.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
Retained for the duration of your subscription and for 5 years after account closure to comply with Belgian tax and accounting laws.
Retained for up to 2 years for analytics purposes.
Retained for 7 years to comply with Belgian legal obligations.
After the retention period, your data will be securely deleted or anonymized.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child under 16, please contact us immediately at privacy@pickbro.com, and we will take steps to delete the data.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date will be revised. We will notify you of significant changes via email or a notice on our website. Your continued use of the services after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer at: